Dagnedoverusstore Refund Policy

At Dagnedoverusstore, we want you to be completely satisfied with your purchase of our work bags, handbags, travel bags, gym bags, or laptop bags. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, process, and timelines, to ensure a transparent and hassle-free experience.

1. Eligibility for Refunds

You may request a refund if:

  • The item is returned within 30 calendar days of delivery (as confirmed by the shipping carrier’s tracking information).
  • The item is unused, in its original condition, and in the original packaging (including all tags, labels, dust bags, and accessories that came with the product).
  • The item is not customized, personalized, or a final sale product (final sale items are clearly marked on the product page and are non-refundable).

Refunds are not available for:

  • Items that show signs of wear, damage, or misuse (e.g., scratches, stains, torn stitching, missing parts).
  • Items returned without original packaging or tags.
  • Late returns (submitted after the 30-day window).
  • Normal wear and tear of products after use.

2. Refund Process

To initiate a refund, follow these simple steps:

  1. Submit a Refund Request: Contact our customer service team at [email protected] with the following information:
  • Your full name and order number (found in your order confirmation email).
  • The name and SKU of the item(s) you wish to return.
  • A detailed reason for the refund (e.g., size mismatch, change of mind, defective item).
  • Photos of the item and packaging (if applicable, e.g., for defective products).
  1. Receive Return Authorization (RA): Our team will review your request within 24-48 business hours. If approved, we will send you an RA number and detailed return shipping instructions (including our warehouse address). Do not ship items without an RA number—unauthorized returns will not be processed.
  2. Ship the Item Back: Package the item securely (we recommend using the original packaging to prevent damage) and include the RA number on the outside of the package. You are responsible for the return shipping costs, unless the item is defective or we made an error (e.g., wrong item shipped, damaged during delivery). We recommend using a trackable shipping method to ensure the item reaches us.
  3. We Inspect the Return: Once we receive your returned item (typically 3-5 business days after you ship it), our team will inspect it to verify it meets the refund eligibility criteria.
  4. Process Your Refund: If the inspection is approved, we will process your refund within 5-7 business days. The refund will be credited to your original payment method (e.g., credit card, PayPal). Please note that it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or payment provider’s processing times.

3. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item (e.g., wrong size, color, or style), please contact us within 7 days of delivery to qualify for a full refund (including return shipping costs) or a free replacement. To process this:

  • Follow Step 1 of the refund process (submit a request with your order details).
  • Provide clear photos/videos of the defect, damage, or incorrect item, along with the packaging.
  • We will cover the return shipping costs by providing a prepaid shipping label (for eligible cases).
  • Once we receive and verify the item, we will process your refund or send a replacement at no additional cost.

4. Partial Refunds

Partial refunds may be issued in the following cases:

  • Items returned with minor damage to packaging (but the product itself is unused and undamaged).
  • Items missing non-essential accessories (e.g., extra dust bag) but still in sellable condition.

The amount of the partial refund will be determined by our team based on the condition of the item, and you will be notified of the adjusted amount before processing.

5. Exchanges vs. Refunds

If you prefer an exchange (e.g., different size, color) instead of a refund, please indicate this in your initial request. Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund instead.

6. Final Sale Items

Final sale items (marked as “Final Sale” on the product page) are not eligible for refunds, exchanges, or returns, unless the item is defective or we made an error.

7. Contact Us

If you have any questions, concerns, or need assistance with your refund request, please contact our customer service team:

  • Email: [email protected]
  • Response Time: We typically reply within 24-48 business hours (excluding weekends and holidays).

We strive to process all refund requests fairly and efficiently. Thank you for choosing Dagnedoverusstore for your work, travel, gym, and everyday bag needs.

— The Dagnedoverusstore Team