Dagnedoverusstore Terms of Purchase

These Terms of Purchase (“Terms”) govern all transactions between you (“Customer” or “you”) and Dagnedoverusstore (“we,” “our,” or “us”) for the purchase of work bags, handbags, travel bags, gym bags, laptop bags, and other products (collectively, “Products”) through our website (dagnedoverusstore.com). By placing an order with us, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund Policy. Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

  • To place an order, you must provide accurate and complete information (e.g., shipping address, contact details, payment information). We reserve the right to reject or cancel any order if: (a) product information is incorrect or incomplete; (b) payment cannot be processed; (c) the product is out of stock; or (d) we suspect fraudulent activity.
  • Upon submitting your order, you will receive an order confirmation email (this is not an acceptance of your order). We formally accept your order only after payment is confirmed and we dispatch the product (you will receive a shipping confirmation email at this stage).

2. Pricing & Payment

  • All product prices are displayed in United States Dollars (USD) and are inclusive of applicable taxes (where required by law). No additional currency conversion fees are charged by us, but your payment provider may apply conversion fees (please check with your bank or card issuer for details).
  • We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated at checkout. By providing payment information, you warrant that you are authorized to use the payment method and that the information is accurate.
  • Payment is processed immediately upon order submission. If payment is declined, your order will not be processed until valid payment is provided.

3. Shipping & Delivery

  • Global Free Shipping: We offer complimentary standard shipping on all orders worldwide—no minimum purchase required.
  • Order Processing Time: All orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding weekends and holidays) after payment confirmation.
  • Delivery Timeline: Estimated delivery time is 6-12 business days from the date of dispatch, regardless of destination. Delivery times are estimates only and may be affected by customs processing, local logistics, or unforeseen circumstances (we are not liable for delays beyond our control).
  • You will receive a shipping confirmation email with a tracking number once your order is dispatched. It is your responsibility to monitor the tracking status and ensure someone is available to receive the package at the provided shipping address.

4. Returns & Refunds

  • Return Period: You may request a return within 60 calendar days of delivery, provided the product is unused, in its original condition, and in the original packaging (including all tags, accessories, and dust bags). Customized or final sale products are non-returnable unless defective.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, product details, and reason for return. You will receive a Return Authorization (RA) number and shipping instructions—unauthorized returns will not be processed.
  • Refund Timeline: Once we receive and inspect the returned product (3-5 business days after delivery to our warehouse), we will process your refund within 5-10 business days. Refunds will be credited to your original payment method in USD.
  • Defective/Incorrect Products: If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery. We will provide a full refund (including any applicable return shipping costs) or a free replacement, as determined by our team.

5. Product Information & Availability

  • We strive to provide accurate product descriptions, images, dimensions, and material information on our website. However, we do not warrant that product information is error-free—colors may vary slightly due to screen resolution, and dimensions are approximate.
  • Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you promptly and issue a full refund.

6. Customer Responsibilities

  • You agree to provide accurate, current, and complete information for all orders. We are not liable for delays or non-delivery caused by incorrect shipping addresses or contact details.
  • You are responsible for complying with all local laws and regulations regarding the import of products to your country, including customs duties, taxes, or import fees (these are your sole responsibility and not included in the order total).

7. Limitation of Liability

  • Dagnedoverusstore’s liability for any damages arising from your purchase or use of products is limited to the total amount you paid for the relevant product. We shall not be liable for indirect, incidental, consequential, or special damages (e.g., loss of use, loss of data, or inconvenience).
  • We are not liable for product damage or wear and tear resulting from normal use, misuse, improper care, or accidental damage.

8. Modifications to Terms

  • We may update these Terms from time to time. The updated Terms will be posted on our website with a new “Last Updated” date. Your continued use of our website or placement of orders after the update constitutes acceptance of the revised Terms.

9. Contact Us

If you have any questions, concerns, or disputes regarding these Terms or your order, please contact our customer service team:

  • Email: [email protected]
  • Response Time: We typically reply within 24-48 business hours (excluding weekends and holidays).

By placing an order with Dagnedoverusstore, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.

— The Dagnedoverusstore Team