Dagnedoverusstore Customer Service Policy
At Dagnedoverusstore, your satisfaction is our top priority. We strive to provide exceptional service alongside our high-quality work bags, handbags, travel bags, gym bags, and laptop bags—ensuring a seamless shopping experience from browsing to post-purchase support. Below is our comprehensive customer service policy to address your needs clearly and transparently.
1. Returns & Exchanges
We want you to love your Dagnedoverusstore bag. If for any reason you’re not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery (based on tracking confirmation).
- Eligibility: Items must be unused, in their original packaging, with all tags and accessories intact. Customized or personalized items are non-returnable unless defective.
- Return Process:
- Contact our support team at [email protected] with your order number, item details, and reason for return/exchange.
- Our team will respond within 24-48 business hours with a return authorization (RA) number and shipping instructions.
- Ship the item back to us (return shipping costs are the responsibility of the customer, unless the item is defective or we made an error).
- Once we receive and inspect the item (3-5 business days after delivery to our warehouse), we will process your refund (to the original payment method) or send your exchanged item within 5-7 business days.
2. Defective Items & Warranty
All Dagnedoverusstore bags are crafted with premium materials and rigorous quality control. We offer a 1-year limited warranty against manufacturing defects (e.g., faulty stitching, broken zippers, defective hardware) from the date of purchase.
- Warranty Coverage: This warranty applies to original owners and does not cover normal wear and tear, accidental damage, misuse, or improper care.
- Claim Process: Contact [email protected] with your order number, photos/videos of the defect, and a detailed description. Our team will review your claim within 3 business days and provide a resolution (repair, replacement, or store credit) based on the warranty terms.
3. Order Inquiries & Modifications
- Order Status: You can track your order via the tracking link sent to your email after shipment. For updates or questions, email us with your order number, and we’ll respond within 24 business hours.
- Modifications/Cancellations: We aim to process orders quickly—please contact us within 12 hours of placing your order if you need to change shipping details, item size/color, or cancel. We cannot guarantee modifications after 12 hours, as orders may already be in production or shipment.
4. Sizing & Product Information
Our product pages include detailed dimensions, material descriptions, and care instructions to help you choose the right bag. If you need additional guidance (e.g., fitting a laptop, assessing capacity for travel), feel free to reach out to [email protected]—our team is happy to provide personalized recommendations.
5. Contact Us
For all questions, concerns, or feedback, our customer service team is available Monday-Friday (9:00 AM – 6:00 PM EST).
- Email: [email protected]
- Response Time: We typically reply within 24-48 business hours (excluding weekends and holidays).
We value your trust in Dagnedoverusstore and are committed to resolving any issues promptly and fairly. Thank you for choosing our bags as your companions for work, travel, fitness, and everyday adventures.
— The Dagnedoverusstore Team